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What you need to know
Additive manufacturing is a highly technical, rapidly changing environment where quality and consistency are more important than ever, but where innovation cannot be ignored. At FilaMatrix, we understand that. We know that the safety, purity, and the sourcing of ingredients are all more important than ever, and we are guided by a simple, yet profound, philosophy – “leave things better than you find them.” We truly want every experience with our product to be great, and we are always looking for ways to improve. To that, we want all of our customers to know that we are absolutely committed to communication. We cannot improve what we are unaware of. We want your experience with us to be one that builds trust and reliance. We know we have to earn that. Please tell us how. But, please understand that we cannot know everything about you or your intended use of our products.
- Additive manufacturing is a highly technical, rapidly changing environment where quality and consistency are more important than ever. At FilaMatrix, we understand that and we are committed to providing quality and consistency without ignoring innovation.
- FilaMatrix brings almost 50 years of this level of commitment from its parent company to the fiber industry and its global markets served.
- FilaMatrix has a simple, yet profound, philosophy – “leave things better than you find them.”
- We take safety seriously – 24/7. The purity and sourcing of the ingredients we use is of fundamental importance to us.
- We cannot overstress our commitment to communication. We cannot improve what we are unaware of. We want your experience using our products to be one that builds trust and reliance. We have to earn that. Please tell us how.
- We are not perfect and unfortunately, we can make mistakes. Correction is the first step towards prevention. If one of these has impacted you, please contact us immediately. We want to move from the problem to the solution.
- Daily, we seek balance between innovation and consistency – not just as individuals, nor just as an organization – but as part of the dynamic additive manufacturing community.
FILAMATRIX LIMITED ONE YEAR WARRANTY
The FilaMatrix LLC warranty obligations for this 3D printing ﬁlament product (the “Product”) are limited to the terms set forth below:
FilaMatrix warrants its products to conform to FilaMatrix’s formal published speciﬁcations for a period of 1 year from the date of purchase. FilaMatrix’s sole obligation with respect to warranty claims made within the warranty period described above shall be, at its option, to replace any covered Product that FilaMatrix, in its sole discretion, determines to be nonconforming, subject to the procedure set forth below.
The Product has been tested in various 3D printers, but we cannot guarantee compatibility with all 3D printer models. FilaMatrix is not liable for any claims related to damage to 3D printers or other property, or issues arising from the printed objects, including but not limited to property damage or injury, or failure to print the desired object, provided, however, that in the unlikely event a defect in our ﬁlament causes damage to a 3D printer, FilaMatrix will reimburse necessary costs to repair your printer. For reimbursement, provide FilaMatrix with the defective ﬁlament, a dated original proof of purchase and a dated and signed written statement on the repair service company’s letterhead, detailing the cause of damage and cost of repair. Satisfactory evidence must be provided that the equipment damage was due to a defect in the FilaMatrix ﬁlament.
3D printing has inherent limitations that may render the printed object unsuitable for its intended purpose. You are solely responsible for determining the suitability, safety and performance of any printed object made with our Product. Our Product should not be used for any regulated or high risk end uses and should not be used to create any type of weapon. You are also solely responsible for ensuring that your printed object does not violate any laws or infringe any third party intellectual property rights, including but not limited to trade dress, trademark, logo, design patent, utility patent or copyright (images, text, or other). Materials and manufacturing methods can play key roles in performance — a 3D printed object that appears identical to a commercially available object may perform differently for a variety of reasons, and we have no liability for such issues.
FilaMatrix’s warranty obligations hereunder are further expressly conditioned upon the Products being properly installed, used and maintained at all times by CustomerFilaMatrixFilaMatrixFilaMatrixFilaMatrix shall not be responsible for unauthorized sale or misrepresentation by unauthorized third party resellers. FilaMatrix warranties are not transferable with ownership. Products purchased by auction, yard sale, ﬂea market or purchased as demo units may not be covered under FilaMatrix’s warranty.
THE WARRANTIES OF FILAMATRIX AND REMEDIES OF CUSTOMER SET FORTH IN THIS SECTION ARE EXCLUSIVE AND ARE GIVEN BY FILAMATRIX AND ACCEPTED BY CUSTOMER IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL SUCH OTHER WARRANTIES BEING HEREBY EXPRESSLY AND UNEQUIVOCALLY DIS-CLAIMED BY FILAMATRIX AND WAIVED BY CUSTOMER TO THE EXTENT ALLOWED BY LAW (AND TO THE EXTENT NOT WAIVABLE BY LAW, ARE LIMITED TO THE TERM OF THE EXPRESS WARRANTY SET FORTH HEREIN).
FILAMATRIX IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. FOR EXAMPLE, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE RESTRICTIONS MAY NOT APPLY TO YOU.
- Contact info@FilaMatrix.com to return/replace items with an explanation, reason/description of defect, and proof of purchase.
- If deemed defective by FilaMatrix, a call ticket or RMA will be issued.
- Return shipping on faulty items paid for by FilaMatrix
Why We Collect Personal InformationWhy do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to provide information to you that you request and keep you posted on FilaMatrix’s latest developments and events that you might like to hear about.
What Information Do We Collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your name, mailing address, phone number, email address, and contact preferences so we can send you information that you request or to notify you of special news and events. We also collect information for market research purposes — such as your field of work — to gain a better understanding of our customers and thus provide more valuable service. We may also collect information regarding customer activities on our website to help us to determine how best to provide useful information to you and to understand which parts of our website are of most interest to you.
When We Disclose Your Information
FilaMatrix takes your privacy very seriously. Be assured that FilaMatrix does not sell or rent your contact information to other marketers. There are also times when it may be advantageous for FilaMatrix to make certain personal information about you available to companies that FilaMatrix has a strategic relationship with or that perform work for FilaMatrix to provide services to you on our behalf. These companies may help us process information, manage and enhance customer data, provide customer service, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with FilaMatrix’s policies.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is prudent.
How We Protect Your Personal Information
FilaMatrix takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Integrity Of Your Personal Information
FilaMatrix has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at our website. And you can request a copy of your personal information by contacting us at the email address below.
Cookies And Other Technologies
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. FilaMatrix will not use this kind of information collected to market directly to you.
Our Commitment To Your Privacy
As we said, FilaMatrix takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to FilaMatrix employees and strictly enforce privacy safeguards within the company. And we do not knowingly solicit personal information from minors or send them requests for personal information.
FilaMatrix’s website may have links to the sites of other companies. FilaMatrix is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.