OUR POLICIES

Reach Out To Us If You Have Any Questions

Shipping Policy

Our shipping policy is we ship via FedEx 2 day shipping on all products 1kg and below. 3 day shipping on products 5lbs and up.

Hawaii and Alaska shipping default to USPS for best rates.

Not satisfied with our products? No Problem! We stand behind our 30 day money back guarantee. Simply send us a picture of what you believe to be defective to [email protected] along with the batch ID number that is on the front of the spool. We will then e-mail you instructions on returning the product.

Easy Automated Returns

Questions?

If you have questions or concerns about FilaMatrix’s Privacy Policy, please email us at [email protected] . We will endeavor to respond to your inquiry within 30 days.

We may update our privacy policy from time to time. FilaMatrix, LLC