Our shipping policy is we ship via FedEx 2 day shipping on all products 1kg and below. 3 day shipping on products 5lbs and up.

Hawaii and Alaska shipping default to USPS for best rates.

Not satisfied with our products? No Problem! We stand behind our 30 day money back guarantee. Simply send us a picture of what you believe to be defective to Support@filamatrix.com along with the batch ID number that is on the front of the spool. We will then e-mail you instructions on returning the product.