Reach Out To Us If You Have Any Questions

Shipping Policy

Our shipping policy is we ship via FedEx 2 day shipping on all products 1kg and below. 3 day shipping on products 5lbs and up.

Not satisfied with our products? No Problem! We stand behind our 30 day money back guarantee. Simply send us a picture of what you believe to be defective to [email protected] along with the batch ID number that is on the front of the spool. We will then e-mail you instructions on returning the product.

Easy Automated Returns


If you have questions or concerns about FilaMatrix’s Privacy Policy, please email us at [email protected] . We will endeavor to respond to your inquiry within 30 days.

We may update our privacy policy from time to time. FilaMatrix, LLC